We currently have 2 in our household and neither are mine. I ordered Dean the Fitbit One for his birthday. For reference, his birthday was November 17. I don't enjoy dealing with lines or crowds or traffic. Plus, I do enjoy Ebates and getting cash back. Soooo on November 3rd I ordered the Fitbit from Target. I chose Target because the Fitbit's were the same price everywhere but there was more cash back to be had at Target. I've said before that I don't understand the love affair between everyone I know & Target. I'm less enamored than I was before & that's saying a lot.
Here's the Fitbit.
I bought the One because it can be worn on your belt or in your pocket. Dean isn't a bracelet guy so I thought this was perfect. I received the email from UPS saying that I would receive my package on November 5th. It was being shipped from New Orleans. Yay! Easy Peasy!
The next day I checked the status & it shows that delivery would not be the 5th but the 9th & the package was in New Jersey. Geography isn't my strong suit but I do know that New Orleans is only 60 miles from Baton Rouge and New Jersey is much further. Clearly there was a problem. Well, to make a very long story not as long, every single day the status changed on UPS's website & the message "there was an error in sorting" (really????) & delivery was delayed a day appeared. Yet it was still sitting in New Jersey. After a few days I contacted UPS & they were absolutely no help. They would just tell me what I could see for myself on the website. I contacted Target & they told me it was a UPS problem & they couldn't do anything. Well, then I was mad so I took to Twitter! FYI - when you tweet a complaint to a company they generally respond & respond FAST! I got zero response from Target but UPS contacted me & I dealt with a very helpful girl who finally confirmed that my package was lost. She told me to contact Target so they could ship another one. Yeh, Target wouldn't do that. They called UPS & was told it wasn't lost. This went on for a couple of weeks & there were a lot of emails & phone calls. By this time Dean's birthday had came & went. I was so mad that I told Target I just wanted my money back. They wouldn't give it to me & said I would have to refuse delivery when the package arrived or return it to the store. Well, you can't refuse delivery or return something that HASN'T BEEN DELIVERED!
At this point I was really furious. I ordered another Fitbit from Amazon. It was cheaper, no tax & there was a special Ebates cash back deal. I contacted UPS one more time & told them Target wouldn't do anything because of the status. The response I got was that there was "movement" on my package that day. Yeh whatever, believe it when I see it. The status changed & showed delivery would be November 26th. I was planning to call the credit card company & dispute the Target charge & let them deal with it. I decided to wait until the 26th & just see what happened. When I got home on the 26th there was the Fitbit I ordered 2 days before from Amazon. I don't even have Prime! Later that night when we got back from dinner the other one was by the front door. It's going back to the store Friday. I realize it was UPS's fault but I was not pleased with how Target handled it & nobody that I spoke with was helpful. They kept telling me if I didn't receive it to call back.
Needless to say I don't forsee a lot of Target shopping trips in my future.
If you shop online & don't use Ebates you're missing out. Here's a link